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Returns

Your order may arrive in multiple packages as we ship directly from our stores and some items ship directly from the designer. If you have any additional questions please email us at nancy@coolcatgear.com or call our Customer Support line at 1-888-868-4301.

We want you and your cat to be happy with your purchase. If an item isn't working out for your cat, or you think that you've received a defective item, or you've received an item in error, please email us at nancy@coolcatgear.com or call us at 1-888-868-4301 and we'll do our best to help! All returns, including toys, must be in new condition to receive full credit.

We will gladly accept returns for a full refund with receipt and in new condition within 30 days of purchase. Between 30 and 60 days, refunds will be issued as store credit.

CoolCatGear
233 Rock Rd. #322
Glen Rock, NJ 07452

When shipping your return be sure to include a copy of the packing slip and to use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. Please allow 2 weeks for processing and the credit for your items to be applied to your account. Original shipping and processing fees are nonrefundable. Return shipping expenses are to be paid by the customer.